eBay Buyer Pet Peeve: When a seller ships something stupidly

English: A blank Priority Mail Label 228, a po...

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As a collectibles seller, often times I’m buying the very same sort of items on eBay that I also sell. It’s like flipping houses except that the house was originally listed as a car. (Collectibles sellers know what I mean. ;-) )

But one of my biggest pet peeves as a buyer is when I get something from a seller that is shipped, well, stupidly.

I’m not just talking about items that arrived poorly packaged or damaged. I’m talking about the person who goes to the post office and buys a Ready Post box that is the same size as the free Priority Mail box… and then ships it Priority Mail anyway. The person who takes an item that weights 3 ounces and ships it in a Medium Flat Rate box so that you’re paying $10 of shipping when you should only be paying under $3. I’m talking about the person who ships the item in a box 5 times too large for the item increasing the weight by unnecessary pounds.

In other words, I’m talking about when a seller does something stupid about how they ship the item that ends up making it cost more than it should… because, as the buyer, I’m the one paying for their mistake. When I ship the very same action figure it always ships for around $5 so it steams me to have to pay $15 for you to ship it to me. Especially when I know that, even with lots of padding and packing for shipping, it only weights 14 ounces.

From a DSR standpoint, this sort of situation leaves me torn. Because they shipped it the way they did, shipping was much higher than usual. But with that extra heavy box, that cost ineffective Flat Rate box, etc that is literally what they paid… they aren’t trying to pull anything or make extra profit. But, as the buyer, I’m still annoyed. I paid much more than I should have on shipping and, when it boils down to it, it was the seller’s fault. But is it fair to ding their shipping cost stars because of stupidity or, to put it a little more nicely, their shipping inexperience?

Granted, this may only bother me because I’m a seller and I know more than is normal about shipping. But it still irks me to have to pay extra for someone else’s mistakes.

What do you think?

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Self-publishers, POD & Indie Authors: What do you do with mis-printed copies of your own book?

O is for Oops

Image by Kate Tomlinson via Flickr

I’m looking at a stack of copies of my play, Daddy Issues, that I have on hand and I notice that one is much fatter than the others. A quick investigation reveals a massive print FAIL: There are actually about 5 copies of the play printed in a wild jumble throughout a single binding. I contacted my printer and they replaced the copy right away. But they didn’t want the misprinted copy back and… I’m at a loss of what to do with it. Husband suggested I bill it as “With bonus tear-out copies!” but I’m not sure that’s the best idea.

I often find myself in this situation between my own books and the books my company sells. Printing issues are rare but the law of averages says everyone encounters them eventually. Books arrive with pages missing, another book inserted in the middle of yours, covers are misprinted and put on upside down… these things just happen. If the issue is only cosmetic and the content is still entirely readable, I’d sell them at a deep discount or give them away in a contest. But in the case of this sad mutated copy of Daddy Issues and a disastrous others… I really don’t want anyone to have this very flawed copy.

But… what do I do with it? It feels so wrong to just throw out a book, even a weird misprinted one.

So, what would you do?

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Don’t wait until it’s too late. Live your life and start working towards your goals now.

English: Picture I made for my goals article

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When I used to work for Lulu, one of the most frequent things I encountered was people who were desperate to publish their book or software or music before they died. There was this insane urgency, this desperation to get the book out there because they were racing against the clock. In some cases this was all in their heads but many times it was very literal. I spoke to so many children who were going through the publishing process for an aging parent, would be authors who were ill and very literally didn’t have much time left.

I don’t have to tell you how depressing this is. Because as I watched these people racing, fighting for every second, screaming because that month long delay was something they literally couldn’t spare, I couldn’t help but feel like… why didn’t you do this earlier? Especially for the older customers… you had your entire life! Why are you doing this to yourself, this cram and rush and stress when you could have taken your time and done this right years ago? Why did you leave yourself so little time to do what you wanted to do?

Us sellers see this with customers, the irrational rush and desperation, especially around the holidays. But beyond the usual customer insanity, there is something else behind this. At some point in our lives, we will realize that we are almost out of time to do all those things we wanted to do and we freak out. We see the end and are terrified by the idea that we never got to do those things we’ve wanted to do but kept having to put off.

I am very grateful for that job at Lulu for it opening my eyes to this. Because every time I spoke to someone in this situation I promised myself that it would never, ever be me. It was a wake-up call.

People always ask me how I stay motivated, how I make myself work as hard as I do, how I do things like run a company all day and still force myself to work on my creative pursuits like fiction at night. How I keep adding things to my business, expanding, even when what I have is working just fine. Why I do things like write a novel in a month and run a random fan site for a voice over actor no one’s heard of when, lord knows, I have plenty already on my plate.

It’s simple. I’m not going to wait until I’m on my deathbed to do those things I want to do. I’m not going to wait until my retirement to start enjoying myself and indulge in my passions. I’m going to wait until it’s too late and look back with regret… I’m going to do as much as I possibly can now.

So, from me to you, maybe this can be your wake up call. It’s a new year. A brand new clean slate. You know that stuff you want to do before you die? Start working towards that now, while you still have plenty of time.

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E-Commerce & Social Networking Week in Review January 21, 2012

Straight from the source, here’s what happened in the world of e-commerce, social networking and selling online in the past week: Continue Reading »

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The Whine Seller