Author: Hillary DePiano

Finished a book? Let me walk you through the next steps with my latest release

I’ve got a brand new non-fiction book out but this time it’s not about e-commerce… at least not directly. It’s my first ever book about writing and publishing, diving into exactly what happens after you finish the first draft of a book from editing and rewriting all the way to putting it up for sale and beyond. It’s available now in paperback and electronic formats at a variety of retailers and Amazon Prime and Kindle Unlimited users can read the book for free as part of that program right now here. Because of my connection to NaNoWriMo and volunteer activities...

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Should you allow Selling Assistant clients to drop their items off?

This is post 44 of 45 in the series “Sell Their Stuff” Drop-Off Hours If you’re not willing to go to the client to get their items, then they’ll need to be able to get them to you. Drop-off hours are another great feature to add to your service. These can be a regular block of hours that you’re always available for clients to drop by or just appointments that you schedule as needed client by client. Offering drop-offs can be easier for you because you don’t need to drive anywhere to pick up or transport the items. It...

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A Tale of Two FAILS: PayPal & Teapplix compete for worse customer service ever (Teapplix “wins”)

I don’t like to have to put companies on blast. I hate that we live in a world where the only way to get good customer service is to publically shame companies and call them out. They should not be awful to me because I’m a human being and a customer, not because I’ve got lots of Twitter followers and a readership. But sometimes a company, in this case two companies, work so very hard to give you the absolute worse customer service experience you can imagine that the only possible conclusion is that they wanted their bad behavior...

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Offering pick-up services is an easy way to attract local Selling Assistant clients

This is post 43 of 45 in the series “Sell Their Stuff” The most common way to secure items from clients is to go and pick them up. This can happen at the client’s home or at a previously arranged public meeting point. This is only practical if the person is within a reasonable driving distance, but most of your clients will be local anyway. Offering pick-up with your service is a major selling point, as it involves the least amount of work on the client’s part. All they need to do is get the box of stuff ready...

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Consider VOIP & internet-based phones like Google Voice or Skype over traditional options

This is post 42 of 45 in the series “Sell Their Stuff” Beyond the Cell or Landline A designated cell or landline can be pricey. I’ll let you into a little secret that has served me very well over the years. VOIP and internet-based phone numbers aren’t just cheaper, they often give you more features and flexibility than a landline ever could. My business number is actually a telephone number I have through Skype. It only costs me a single yearly fee that is less than a single month of a normal phone line. When a client calls that...

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About The Whine Seller

Hillary "The Whine Seller" DePiano
With two decades of ecommerce experience behind her, author Hillary "The Whine Seller" DePiano would never claim to be an expert on selling online but she's sure put in enough hours to play one on TV. Read more...

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