Author: Hillary DePiano

SumAll to close all free accounts at the end of February

If you’ve been using SumAll to import your eBay data or utilizing any of their other free services, login and download your data now before it’s all gone! SumAll is moving to a paid-only service focused on social networking starting March first and everyone who doesn’t upgrade before that point’s data will be disappearing at that time. In their words… Dear Friends, For years we’ve delivered data to hundreds of thousands of users for free. We’ve sent you email digests, thank you tweets to your followers, and provided analytics through our app. However, the cost of maintaining this service...

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Making the best of bad feedback

No one likes getting bad feedback, especially the annoying kind. From buyers with unrealistic expectations or complaints that are just plain wrong from the ones who clearly don’t understand how the feedback process works in the first place, it’s incredibly frustrating no matter what platform you sell on. But it’s a mistake to dismiss negative feedback because you can learn a lot from it and use it to better your business. I delved into this topic at greater length in an article I wrote for eComEngine last week: There’s no business cliche more overused (and misunderstood) than “the customer...

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Designate a business phone line for more professional client contact

This is post 41 of 45 in the series “Sell Their Stuff” Does your SA business need a phone number? You aren’t required to have one. You can also just use your existing home or cell phone number. That said, there are a lot of advantages to getting a designated phone line for your SA business. Many of the details of your business and domain registration will be public record, and nearly all require a phone number. Wouldn’t you prefer to have the designated business line be the one that’s public and not your personal cell or home phone?...

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The benefits of having a PO Box or other Locked Mailbox for your business

This is post 40 of 45 in the series “Sell Their Stuff” Now that sites like eBay limit buyers from paying via checks and money orders, it’s tempting to forget snail mail, but regular postal mail still plays a part in any business. Not only will your business need to establish an official address for correspondence, forms and other paperwork, you’ll also still be accepting returns and exchanges through the physical mail. While the rest of the world increasingly goes digital, the government on both the national and state level is still maddeningly attached to paper and has been...

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Good customer service is a selling point that can distinguish your services

This is post 39 of 45 in the series “Sell Their Stuff” Features and Upgrades Everything in this next section is optional. You can run a successful SA business without adding a single feature above a basic selling service, but what will really define your service and set it apart are the features you offer and the ways you upgrade your service above the bare minimum. While you’ll likely come up with your own ways to make your service your own, this section will get you started with proven selling points to draw customers to your service. Good Customer...

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About The Whine Seller

Hillary "The Whine Seller" DePiano
With two decades of ecommerce experience behind her, author Hillary "The Whine Seller" DePiano would never claim to be an expert on selling online but she's sure put in enough hours to play one on TV. Read more...

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