There is a big push for big companies to offer more customer support options like Twitter, Facebook and chat. But what about us small businesses? Is email still good enough for us or should we be reaching out to our customers in more ways?
For many years, we used the little HTML section on the header [...]
If you’re like me right now, the holiday retail season is already off and running and your work load just got that much heavier. But no matter how busy things seem now, your work is only going to increase as we get closer to the holidays so take some time out and do these simple [...]
23Sep09
Why your online store needs a return or exchange policy (even if you really don’t want to offer one)
eBay instituted a policy this week that requires all sellers to specify a return policy on every listing. While most stores still leave the decision to have a return policy up to the sellers and don’t require it, no matter where you sell, you should have a return policy.
I used to teach a workshop for [...]
Sometimes you know you need to write up a blog post but you just don’t have anything on your mind. Here are a few quick ideas to get your creative juices on the direction of a topic for your next post.
Write a review or reaction to the latest new story. Not only will it [...]
