Browsing the archives for the customer service tag

Why eBay Top-rated sellers blow the PowerSeller program out of the water

It’s hard for me to get into the gripe party about the new Top-Rated Seller program because we qualified so while I completely understand that some people are totally upset about not qualifying, let’s talk for a moment about the program in general without playing the “but I should totally have qualified because. . . [...]

5 Quick Tips for Better Email Communication

If you run an online business or at least do a portion of your work online, you are likely doing a lot of your communication via email. When email communication goes poorly, it can cost your business and waste a lot of time. Here are a few quick tips to keep your email communication professional [...]

Ebay’s new First 5 Auction Insertion Fees free a month policy perplexes me

So eBay just announced a new policy:
Hi everyone,
I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.
Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s [...]