There is a big push for big companies to offer more customer support options like Twitter, Facebook and chat. But what about us small businesses? Is email still good enough for us or should we be reaching out to our customers in more ways?
For many years, we used the little HTML section on the header [...]
Here is the message that went out to Booksurge publishers earlier today:
Dear Publisher:
I’m writing to share some exciting news with you: BookSurge and CreateSpace, both a part of one company, On-Demand Publishing LLC, a subsidiary of Amazon.com, are collaborating to offer publishers access to enhanced features, services, and functionality. In the coming weeks, [...]
Both in my online sales and my days of working in an office, I have had a lot of experience with customer service. I have been that person getting screamed at on the other end of the phone, email and live chat line at various times in my life and career so I feel the [...]
I can’t really comment on this other than to report the facts as it is a massive conflict of interests but Lulu.com has stopped offering Live Help, their chat help system, as of today and is moving to an email ticketing only customer support system. This is big news as Live Chat has been around [...]
