(I meant to post this on last Friday and I forgot. Sorry about that! My brain is apparently still on summer vacation.) eBay recently announced a long overdue change in how they handle DSRs. Starting August 24th, if a sell offers free shipping and the buyer selects that option, when they leave feedback the buyer [...]
So in my post about the Half.com changes yesterday, you’ll notice that I was suspiciously quiet on the fact that they aren’t just requiring that sellers use some kind of tracking, they are also enforcing a no less than 3 day handling time. I didn’t say anything about this because this deserves a post all [...]
27Apr10
Buyer Protection cases penalize eBay sellers even if resolved happily or false in the first place
eBay sent out a seller update out earlier today and most of it was “Yes, yes. Fine, fine.” Then I got to this part: New seller standard: Buyer Protection cases counted along with low DSRs. You’re on the right track! Opening a case with the eBay or PayPal Buyer Protection program is a clear indication [...]
