If you’re like me right now, the holiday retail season is already off and running and your work load just got that much heavier. But no matter how busy things seem now, your work is only going to increase as we get closer to the holidays so take some time out and do these simple [...]
23Sep09
Why your online store needs a return or exchange policy (even if you really don’t want to offer one)
eBay instituted a policy this week that requires all sellers to specify a return policy on every listing. While most stores still leave the decision to have a return policy up to the sellers and don’t require it, no matter where you sell, you should have a return policy. I used to teach a workshop [...]
Just like the popular bumper sticker says, Bad Feedback Happens. Oh, wait. It’s doesn’t say that? Hmm, well, it should. Sometimes bad feedback happens to good sellers. But what should you do if you find yourself dinged with bad feedback be it a neutral, a dinged DSR or just an old fashioned negative feedback? I [...]
