There is a big push for big companies to offer more customer support options like Twitter, Facebook and chat. But what about us small businesses? Is email still good enough for us or should we be reaching out to our customers in more ways?
For many years, we used the little HTML section on the header [...]
There was an article in the Nov/Dec ‘09 issue of Writer’s Digest (I’m behind, I know) all about content aggregators and I thought it was an interesting topic to cover over here. Chances are you know what those are even if you have never heard the term before.
Think of sites like the Examiner.com or [...]
21Dec09
Holiday etiquette question: Someone shipped you a gift that arrived broken. Should you tell them?
I think this one might be a bit out of Miss Manner’s realm of expertise so I pose it to all of you.
A friend mailed me a small gift, a holiday music CD in a thin cardboard sleeve. Instead of taking it the post office and alerting them that it needed special handling, she [...]
It’s hard for me to get into the gripe party about the new Top-Rated Seller program because we qualified so while I completely understand that some people are totally upset about not qualifying, let’s talk for a moment about the program in general without playing the “but I should totally have qualified because. . . [...]
