If you’re like me right now, the holiday retail season is already off and running and your work load just got that much heavier. But no matter how busy things seem now, your work is only going to increase as we get closer to the holidays so take some time out and do these simple [...]
For a little bit of fun on this Friday, I wanted to share with you a customer service experience gone horribly wrong. This CS nightmare revolves around an order of shampoo from The Vitamin Shoppe and, unfortunately for The Vitamin Shoppe, the customer they wronged was comedy improvisation veteran, Ben Wellington of Cherub Improvisers. Ben’s [...]
With everyone buzzing about the new Kindle 2 and the new Kindle iPhone app, you may be wondering how you can take advantage of this hot new product to make a little extra money for yourself. Keep in mind that publishing your content on the Kindle also publishes your content on the iPhone so it’s [...]
A quickie, I promise. Information Week published an article about how customer satisfaction has dropped slightly this year with eBay taking an especially big hit but even darlings like Amazon and Newegg going down. You can read the full article here. It’s interesting to note that even the biggest dips are still small and that [...]
