Back in early ’09, I did the following post as a guest post for Henry over at http://www.publishandsell.com. I wanted to take this opportunity to reprint it here so that it can reach a different readership. You can see the original post here. I’m Hillary DePiano, best known for being the author of the play [...]
23Sep09
Why your online store needs a return or exchange policy (even if you really don’t want to offer one)
eBay instituted a policy this week that requires all sellers to specify a return policy on every listing. While most stores still leave the decision to have a return policy up to the sellers and don’t require it, no matter where you sell, you should have a return policy. I used to teach a workshop [...]
On Friday, I opened a unholy can of worms with this statement: I’m having a lot of trouble getting upset about the loss of community on eBay. That was always my least favorite part about it. Shortly after making this statement on Twitter, I was both supported and attacked from both sides. It is really [...]