Of all the new platforms and marketplaces out there, the one that caught my fancy the most recently was eCrater. The biggest selling point is that they are 100% free with no fees. Think of them as a craigslist style posting board that looks and feels more like an e-commerce site like eBay.
Unlike a [...]
There is a big push for big companies to offer more customer support options like Twitter, Facebook and chat. But what about us small businesses? Is email still good enough for us or should we be reaching out to our customers in more ways?
For many years, we used the little HTML section on the header [...]
11Jan10
Can I return this item? No, I don’t actually want to return it, I just wanted to check if I could
If you are still reluctant about offering a return policy, you may find this anecdotal evidence interesting.
I don’t get a large number of requests for returns but of the requests I do get, less than half ever actually go through. The other half happen in one of three different ways.
Way 1
Them: I want [...]
There’s some confusion about this so I wanted to take a moment to clear this up.
Dictionary.com defines “return” as used as a verb in regards to an object as follows:
re⋅turn
–verb (used with object)
5.
to put, bring, take, give, or send back to the original place, position, etc.: to return a book to a shelf; [...]
