T. W. Seller

When the customer is wrong, let them save face. It’ll save you a customer.

Posted by T. W. Seller | Jan 26, 2011 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 5 |

The customer is always right. Many people believe that’s the secret to good customer service. As a philosophy, it’s a great way to make sure that your business stays customer oriented. But as any of us that run a...

For eBay Partner Network success, focus on clicks instead of referral sales

Posted by T. W. Seller | Jan 24, 2011 | eBay, Etsy and other Marketplace Selling, Tips, Tricks and Insider Advantages | 4 |

Before you get all riled up, let me write my own hate mail: You idiot! The eBay Partner Network doesn’t pay per click anymore! They only pay a referral per sale. You are 100% correct. They do only pay per sale. Well, then...

eBay seller files buyer claim against another seller. Whole thing feels dirty. Should it?

Posted by T. W. Seller | Jan 21, 2011 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 6 |

I purchased an item on eBay for a gift. The listing didn’t say how it was shipping but it was a book coming from the US so I was assuming Media Mail. It was unlikely it would arrive before Christmas (though possible, based...

Realistic Resolutions: How to set yearly goals that are practical and obtainable

Posted by T. W. Seller | Jan 19, 2011 | Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 0 |

New Year’s resolutions. They’ve got a bad reputation. Most years, before the ball in...

The “real” reason casual buyers leave eBay for Craigslist…

Posted by T. W. Seller | Jan 17, 2011 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 6 |

I wrote this post during the holidays when I was stressed out of my mind.Buyer: This item I bought from you doesn’t work, I want to return it. I wanted one that works.Me: I am sorry to hear there was an issue with this....