customer service | The Whine Seller

Good customer service means more word of mouth, sales and repeat buyers

by T. W. Seller | Aug 30, 2017 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Timeless, Tips, Tricks and Insider Advantages | 0 |

Set up a good customer-service philosophy The customer may not always be right, but you should...

A Tale of Two FAILS: PayPal & Teapplix compete for worse customer service ever (Teapplix “wins”)

by T. W. Seller | Mar 4, 2016 | Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Social Networking and Blogging | 0 |

I don’t like to have to put companies on blast. I hate that we live in a world where the...

Good customer service is a selling point that can distinguish your services

by T. W. Seller | Feb 5, 2016 | Customer Service & Bettering your Business, Sell Their Stuff: eBay Trading Assistants and Selling Assistance, Timeless | 0 |

Features and Upgrades Everything in this next section is optional. You can run a successful SA...

There’s few things ruder than misspelling a customer, client or business contact’s name

by T. W. Seller | Jun 16, 2014 | Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Timeless, Tips, Tricks and Insider Advantages | 0 |

My name is Hillary. H-I-L-L-A-R-Y. Hilarie, Hillaree, Hylari, I have seriously seen them all but...

Don’t battle your customers. Admit you’re wrong and move on.

by T. W. Seller | May 26, 2014 | Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Timeless, Tips, Tricks and Insider Advantages | 0 |

I’m at my bank. The teller and I complete a simple transaction related to my personal...

Buffer shows that sometimes great customer service is just being a class act

by T. W. Seller | Jan 15, 2014 | Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Social Networking and Blogging, Tips, Tricks and Insider Advantages | 0 |

A few months ago, Hootsuite was hacked on a very wide scale. They said it was related to an earlier hack of another, unrelated site, ie that their security was never breached specifically, the criminals just had the login...

What a disorganized practice with a lovable doctor can teach us about brand loyalty

by T. W. Seller | Sep 2, 2013 | Customer Service & Bettering your Business | 0 |

You’re going to think I’m exaggerating this story but I swear to you that I’m...

Amazon resells damaged returned merchandise because of course they do!

by T. W. Seller | Aug 23, 2013 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, Customer Service & Bettering your Business, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 0 |

I recently purchased a large order from Amazon (many of all the same item). It was very poorly packed and every item in the box was completely destroyed except for three items which were damaged but still usable. Now, as they...

My (potentially controversial) post about sales on Amazon versus eBay & customer service on eBay Ink Blog

by T. W. Seller | Nov 2, 2011 | Announcements, News, Contests and Giveaways, Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 0 |

So, I have no power at my house right now because of the NJ snow storm (It’s been out since 4 PM on Saturday. Needless to say, I’m thrilled about this.) but I wanted to pop in to bring your attention to an article I...

Online transactions that renewed your faith in humanity

by T. W. Seller | May 11, 2011 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 0 |

One of the biggest effects the recession (or the perception of a recession, what do I know) I’ve noticed is that it seems like just about everyone is in a bad mood. It makes sense: people are stressing over jobs, finances,...

There’s No Place for Drama in Successful Selling

by T. W. Seller | Apr 18, 2011 | Announcements, News, Contests and Giveaways, Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 0 |

Back on February 15, I was on eBay Radio to do a segment with the same name as this blog post. Because I wrote up some notes before I actually went on the show, I thought I may as well clean up those notes and give them to you...

When the customer is wrong, let them save face. It’ll save you a customer.

by T. W. Seller | Jan 26, 2011 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 5 |

The customer is always right. Many people believe that’s the secret to good customer service. As a philosophy, it’s a great way to make sure that your business stays customer oriented. But as any of us that run a...