policy | The Whine Seller

Good customer service means more word of mouth, sales and repeat buyers

by T. W. Seller | Aug 30, 2017 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Timeless, Tips, Tricks and Insider Advantages | 0 |

Set up a good customer-service philosophy The customer may not always be right, but you should...

eBay Shipping Policy creation throws up errors over phantom weight limits

by T. W. Seller | Sep 22, 2013 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 4 |

I had every intention of writing up a really nice post about how I really liked eBay’s new business policies but then they had to go ahead and piss me off. If you haven’t used the business policies feature yet, it...

The new eBay return policy changes hurt Trading Assistants the most

by T. W. Seller | Apr 13, 2012 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Sell Their Stuff: eBay Trading Assistants and Selling Assistance, Tips, Tricks and Insider Advantages | 2 |

I stand by the my earlier sentiments, namely that everyone should have a return policy and that the length of time eBay requires you to accept returns for doesn’t actually matter. But I wanted to take a quick moment to...

eBay: Forces longer return policy time frames, tries to bribe us with extra title characters in the hopes we won’t notice

by T. W. Seller | Jul 18, 2011 | Announcements, News, Contests and Giveaways, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Sell Their Stuff: eBay Trading Assistants and Selling Assistance | 0 |

Last week, eBay announced their yearly changes. I’m only blogging about them now because I’m a loser. Or I’m really busy. You pick. But let’s take a quick whip through my knee-jerk reaction to some of...

The “real” reason casual buyers leave eBay for Craigslist…

by T. W. Seller | Jan 17, 2011 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 6 |

I wrote this post during the holidays when I was stressed out of my mind.Buyer: This item I bought from you doesn’t work, I want to return it. I wanted one that works.Me: I am sorry to hear there was an issue with this....

PayPal policy & fee changes: What does it say that I was expecting worse?

by T. W. Seller | Jun 15, 2010 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 5 |

PayPal caused quite a stir on June 11th with this little tidbit:You can read the full post here. 1. Refund Prices – Starting August 10, PayPal will retain the transaction fee (typically $.30) when a seller issues a refund (U.S....

Auctiva Insurance for eBay sales: Is the discount worth the fuss of filing a claim?

by T. W. Seller | Apr 19, 2010 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Testing, Try-outs and Reviews | 12 |

Regular readers know that eBay 3rd Party Provider Auctiva and I have a somewhat sordid history. I...

On the heels of banning Twitter, eBay Partner Network says no to Facebook referral links

by T. W. Seller | Feb 11, 2010 | Announcements, News, Contests and Giveaways, eBay, Etsy and other Marketplace Selling, Social Networking and Blogging | 2 |

The problem with Facebook ads has long been that there isn’t a good way to track conversions so I was using an eBay Partner Network link on a specific Facebook Ads campaign specifically so I could see how many conversions...

Can I return this item? No, I don’t actually want to return it, I just wanted to check if I could

by T. W. Seller | Jan 11, 2010 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 0 |

If you are still reluctant about offering a return policy, you may find this anecdotal evidence interesting. I don’t get a large number of requests for returns but of the requests I do get, less than half ever actually go...

Clearing up some misconceptions about Return and Exchange Policies

by T. W. Seller | Dec 9, 2009 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 0 |

There’s some confusion about this so I wanted to take a moment to clear this up. Dictionary.com defines “return” as used as a verb in regards to an object as follows:re⋅turn–verb (used with object) 5. to put,...

Are your Half.com items also appearing on eBay? Better check again!

by T. W. Seller | Oct 19, 2009 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 0 |

We have already discussed the fact that Half.com listings now show in eBay search results. This...

Talking e-commerce, eBay and more on The Collectors Site

by T. W. Seller | Sep 24, 2009 | Announcements, News, Contests and Giveaways, eBay, Etsy and other Marketplace Selling | 2 |

I know that I am rather behind on posting this interview from Monday. I was holding off because I wanted to include it in a post with the other blog tour spots from this week but I have ended up delaying those on my end so I...