buyer | The Whine Seller

Good customer service means more word of mouth, sales and repeat buyers

by T. W. Seller | Aug 30, 2017 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Timeless, Tips, Tricks and Insider Advantages | 0 |

Set up a good customer-service philosophy The customer may not always be right, but you should...

Laws of the eBay Universe

by T. W. Seller | Jun 14, 2013 | eBay, Etsy and other Marketplace Selling, Misc | 1 |

The amount of trouble a customer is is directly proportional to how little they paid for their item. The ones who buy the most expensive items are always secretly the cheapest bastards. (You paid $500 for the item but flip out...

“Return it? I hated this product so much I threw it in the garbage!”

by T. W. Seller | Sep 11, 2012 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 5 |

I need to talk about something that just completely mystifies me. A buyer purchases something from...

Is this a scam or has this user confused me with eBay support?

by T. W. Seller | Mar 12, 2012 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 2 |

This weekend, I got this email on one of my eBay listings: hey i have some anoying person that allways look at what i sell and buy. so i changed my name from [redacted] to [redacted] . if thery had me a saved seller will i be on...

eBay Buyer Pet Peeve: When a seller ships something stupidly

by T. W. Seller | Jan 27, 2012 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 5 |

As a collectibles seller, often times I’m buying the very same sort of items on eBay that I...

When eBay sellers buy something on eBay are they the ideal customers or your worst nightmare?

by T. W. Seller | Jan 16, 2012 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 8 |

Because I’m a seller, I keep that point of view with me when I’m a buyer. When I buy on eBay… You pretty much have to be Satan himself to get anything less than 5 DSR feedback stars from me I always email the...

eBay Buyers: Why leaving a complaint in your feedback rating doesn’t make any sense

by T. W. Seller | Oct 14, 2011 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 0 |

Let’s say two people by the exact same book on eBay. It arrives wrapped in bubble wrap but it was too large for their mailboxes and was crammed in there anyway, making a bend on one corner. Buyer 1 emails the seller and...

Is this an eBay seller scam or honest mistake? What would you do?

by T. W. Seller | Mar 28, 2011 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 3 |

The most popular post on this entire blog is, depressingly, this one: How to scam eBay sellers and get all your items for free! There was a recent comment on this post from a brand new eBay user who had heard a lot about scams...

3 Reasons every eBay seller should be automatically leaving positive feedback when payment clears

by T. W. Seller | Feb 2, 2011 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Testing, Try-outs and Reviews | 22 |

When eBay took away the ability for sellers to leave anything other than positive feedback, a lot of sellers decided they were done with feedback entirely. Some sellers don’t leave feedback at all while others only leave...

When the customer is wrong, let them save face. It’ll save you a customer.

by T. W. Seller | Jan 26, 2011 | Customer Service & Bettering your Business, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky, Tips, Tricks and Insider Advantages | 5 |

The customer is always right. Many people believe that’s the secret to good customer service. As a philosophy, it’s a great way to make sure that your business stays customer oriented. But as any of us that run a...

eBay seller files buyer claim against another seller. Whole thing feels dirty. Should it?

by T. W. Seller | Jan 21, 2011 | eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 6 |

I purchased an item on eBay for a gift. The listing didn’t say how it was shipping but it was a book coming from the US so I was assuming Media Mail. It was unlikely it would arrive before Christmas (though possible, based...

The “real” reason casual buyers leave eBay for Craigslist…

by T. W. Seller | Jan 17, 2011 | Beyond Amazon eBay and Etsy: Alternative Marketplaces and Ecommerce options, eBay, Etsy and other Marketplace Selling, Ranting, Whining and Yelling at the Sky | 6 |

I wrote this post during the holidays when I was stressed out of my mind.Buyer: This item I bought from you doesn’t work, I want to return it. I wanted one that works.Me: I am sorry to hear there was an issue with this....